Refund Policy

💰 Refund & Return Policy – Gadro Store

At Gadro Store, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a 7-day return and refund policy for products purchased via Cash on Delivery (COD), subject to the terms below.

1. ✅ Eligibility for Returns

Returns are accepted within 10 days from the date of delivery, provided that the product is:

  • Unused, unworn, and in its original packaging

  • Free from any damage not caused by shipping or manufacturing defects

  • Accompanied by the original receipt or proof of purchase

2. đŸš« Non-Returnable Items

The following items cannot be returned:

  • Products marked as Final Sale or Non-Returnable

  • Items that have been used, damaged, or altered after delivery

  • Personal care, hygiene, or intimate products (for safety reasons)

3. 📩 Return Process

  1. Contact our support team at contactgadrostore@gmail.com within 7 days of receiving your item.

  2. Provide your order number and reason for return.

  3. Our team will:

    • Arrange a return pickup, or

    • Provide you with return instructions.

  4. Once inspected and approved, your refund will be processed.

4. 💳 Refund Method

For Cash on Delivery (COD) orders, refunds will be issued as:

  • Store Credit / Voucher (preferred for faster processing), OR

  • Bank Transfer (processing may take 7–14 business days)

5. 🚚 Shipping Costs

  • Return shipping fees may apply unless the product is defective, damaged, or incorrect.

  • In such cases, Gadro Store will cover the return shipping cost.

6. 🔄 Exchanges

  • Direct exchanges may be offered based on product availability.

  • If the product is unavailable, you will receive a refund or store credit.

7. 📞 Contact Us

For any questions or assistance regarding returns and refunds: